Accessibility for Manitobans Act Policy

EGCC Accessibility Policy
Accessibility for Manitobans Act

The Accessibility for Manitobans Act (AMA) became law in December 2013. Its main goals re:

  • to identify, prevent and remove barriers for participation
  • a lifelong commitment to achieve significant progress by 2023 to make Manitoba more inclusive for everyone.
  • By November 1, 2018, non profit organizations with at least one employee must meet the Customer Service Standard.

Definitions According to the Accessibility for Manitobans Act:

Accessibility: related to this legislation, accessibility means giving people of all abilities opportunities to participate fully in everyday life. Accessibility refers to the ability to access and benefit from a system, service, product or environment.

Accommodations: Arrangements made to allow persons with disabilities to participate of benefit equally.

Barriers: related to this legislation-obstacles that limit access and prevent people with disabilities from fully participating in society. Most barriers are not intentional. Barriers usually arise because the needs of people with disabilities are not considered from the beginning.

Customer Service Policy for Earl Grey Children's Centre, Inc.

Earl Grey Children's Centre is committed to complying with the Accessibility Standard for Customer Service under the Accessibility for Manitobans Act (AMA).

In establishing the following policies, Earl Grey Children's Centre has taken steps to identify existing barriers to try to remove these, or if the barrier could not be removed, to provide alternate ways to access the good or service, without any additional fees.

Our "customers" are the children we serve, as well as their caregivers and, during special events, their community supporters.

This policy does not affect program criteria.

  1. COMMUNICATION:
    • Earl Grey Children's Centre will communicate with our clients in a way that takes into account the nature of any communication barrier.
    • if an individual has trouble communicating with staff, staff will ask how they can help; for instance by finding a quiet space or using a pen and paper.
    • printed information will use easily to read fonts and color contrast (black on white).
    • Registration forms will be available in alternate formats, for instance 14 font versus 10, in print as well as electronically. Registration forms will be received on-line, by mail or in person.
    • clear signage will direct customers to the daycare.
  2. ASSISTIVE DEVICES:
    Earl Grey Children's Centre welcomes the use of assistive devices used by the children in our care or their caregivers. Care will be given to create space for devices, such as walkers, and to not touch or remove these without permission of their owners. Staff will receive related training, including regarding any assistive devices available on site (i.e.: How to enlarge print on the computer used by the daycare).
  3. SUPPORT PERSONS:
    Earl Grey Children's Centre welcomes support persons, there to assist a child in becoming familiar with the daycare. The nature and duration must be discussed in advance with the director, including to determine the role of staff and goals for independence, if applicable. Staff will receive related training.
  4. SERVICE ANIMALS:
    Earl Grey Children's Centre is committed to meeting the requirements of the The Human Rights Code (Manitoba) by allowing service animals, trained to meet the needs of persons with disabilities, to accompany our children and their caregivers wherever the public is allowed. The service animal must be controlled at all times. The daycare will ask registrants to identify both the need for service animals and any allergies to animals at time of registration to meet potentially conflicting requirements of the children. Staff will receive related training.
  5. MAINTIAN BARRIER-FREE ACCESS
    Earl Grey Children's Centre will maintain barrier free access to our services by ensuring that aspects of our facility that can facilitate access are maintained as intended. This includes maintaining the entrance free of snow and ice: ensuring the ramp is not blocked in any way (responsibility of the Winnipeg school division/Earl Grey School) and removing clutter from the hallways (responsibility of Earl Grey Children's Centre and School).
  6. NOTICE OF TEMPORARY DISRUPTION:
    In the event of a planned or unexpected disruption of services or facilities affecting customers disabled by barriers, Earl Grey Children's Centre will promptly post notices at the entrances and send notices via e-mail. This includes notice when the space is affected by the unexpected use of odorous chemicals elsewhere in the building.
  7. FEEDBACK PROCESS:
    • Earl Grey Children's Centre will include a feedback process that welcomes suggestions on how to better service our clients, including to enhance accessibility. Feedback may be provided via e-mail, in person, phone. Feedback should be directed to the Executive Director, who will determine what action, if any, should occur.
    • If the feedback requires follow-up the individual will be notified that the feedback was received and will be informed of the timeline for review.
    • The Executive Director will ensure actions are documented, including timeline
    • Earl Grey Children's Centre will communicate the response to the feedback in a manner that meets the communication needs of the individual who is enquiring.
  8. TRAINING:
    • Earl Grey Children's Centre will ensure that all staff are trained about how to provide accessible customer service in a childcare centre. Topics will include an overview of The Accessibility for Manitobans Act and related impact of the Human Rights Code (Manitoba), as well as how to interact with persons with disabilities. Training will be provided on how to use any assistive devices available on the premises
    • Staff will sign a notice of understanding upon receiving the overview information and will be required to sign each following year during annual childcare re licensing.

For more information about the Customer Service Standard and free resources to help understand and create accessibility, please see www.AccessibilityMB.ca or of you cannot find what you need, please call the Disabilities Office at (204) 945-7613.